Here is a list of Frequently Asked Questions that will more than likely help you navigate to a solution very quickly.
Should you have a question or concern, you can either find the answer in one of the toggle modules below, or, if your question still persists, you can contact us- our customer service is second to none!
You're a "lawn service" but provide landscape construction services?
Yes, while our name indicates we are a “lawn service,” we are so much more. Our beginnings 18 years ago were in basic landscape maintenance, hence our name.
But today we specialize in both maintenance and landscape construction (design/build) and snow and ice management services. In fact, we are an industry leader in Central Mass in hardscape installation, landscape construction, HOA land/snow management and snow removal services.
Are your fertilizer & pest control options safe?
Our 5-step fertilization program is not organic based and is not considered to be “safe.” Each application consists of differing pre and/or post-emergent herbicides and insecticides. Specific instructions will be provided after each application regarding necessary precautions.
Our tick control program utilizes organic cedar tree oil.
While we make every effort to be environmentally conscientious, certain scenarios necessitate the use of harsher pesticides and insecticides. In such cases, homeowners and property managers are made aware of such use, and necessary precautions to ensure their safety and that of any children or pets.
Please note, that when used according to label directions, fertilizers and pesticides are not harmful to the general public.
Where can I get a quote for a project?
Please just fill out our Contact/Estimate Request form and we will get back to you in 24-hours with a quote or a request to set-up a meeting.
What is the typical cost of a hardscape/landscape construction project?
No two hardscape or landscape construction projects are alike. Costs depend on a large number of factors, including scope of the project, materials, access to machinery and more. Projects typically range from a thousand dollars to tens of thousands of dollars or more.
We can offer a general idea of project cost after an initial consultation.
Will I be assigned a project manger?
For larger hardscape and landscape construction projects, you will be assigned a project manager.
All Homeowners Associations and commercial snow sites are also assigned a project/site manager.
I would like to work for your company. Where can I send my resume?
You can visit the Employment page of our website for current job openings and information on careers at Twins Lawn Service.
Feel free to e-mail employment@twinslawnservice.com or info@twinslawnservice.com with any questions, concerns or inquiries.
Where can I read other client's feedback of your work?
Excerpts from letters, emails and communications from real customers can be found on our Testimonials page.
Live feedback can be read in the form of un-edited client reviews from Quality Driven Data Surveys on our Online Reviews page.
There are also reviews of our company on Google, Yelp, Better Business Beaureau, and Angie’s List.
My question is not listed here. How do I get in contact with you?
Please contact our office at:
Twins Lawn Service
110 Worcester Road
Sterling, MA 01564
info@twinslawnservice.com
Phone: (508) 459-1534
Fax: (508) 796-1494
We respond to all e-mails and voicemails within 24-hours (business hours).
What People Say About Us
"Brandon, so nice to come home last night to find our new patio lit up with beautiful landscape lighting. You guys did an amazing job and we couldn’t be happier with the end result. Please pass along our thanks and appreciation to Mike, Travis and the whole team.”
“We feel incredibly lucky that Twins were the ones to bring our backyard to life. They were very detailed from the first meeting where we discussed our ideas and vision to their thorough proposal that blew away the competition. Everyone that worked on our yard was respectful and they are all very hard working guys. Communication was constant and consistent from start to finish, delivering exactly what they promised. It was our pleasure working with Mike, Brandon and the entire Twins team and we’d STRONGLY recommend their services to anyone. We’re so happy with how everything came out”
“You and your hard-working crew did a beautiful job with the walkways and walls. I wasn't sure exactly what to expect beyond something better than we previously had; I think Leo had more vision there. But I can truly say your work surpassed my expectations... it's all so sturdy and magnificent-looking. I smile every single time I look at it.”
"I had two hardscaping projects done by Twins. I have been super happy with the final results in both projects. Mike & Brandon were a pleasure to work with. I cannot say this enough in-this-day-in-age, but they were the most responsive and friendly contractors I have ever worked with. They answered all my questions, calls, and emails in a timely manner. It really means a lot when massive projects are underway, they are always available to answer any questions"
Have Questions and Can't Find the Answer on our Website?
Just let us know and we will be sure to get back with an answer – and in a timely fashion!