Privacy Notice / Policy

Effective Date: March 31, 2026

Twins Lawn Service (“Twins Lawn Service,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://twinslawnservice.com, and through our business communications. This Privacy Notice explains what information we collect, how we use it, when we may share it, and what choices you may have regarding your information.

This Privacy Notice applies to information collected through our website, contact forms, email, phone calls, quote requests, and other interactions with our business. Twins Lawn Service operates from Sterling, Massachusetts, and publicly lists business contact information including 110 Worcester Road, Sterling, MA 01564 and a main phone number of (508) 459-1534. 

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request an estimate, schedule services, sign up for communications, or otherwise interact with us. This may include your name, phone number, email address, property address, mailing address, and any details you provide about requested lawn, landscape, irrigation, fertilization, lighting, hardscape, or snow services.

We may also collect information related to your transactions or service requests, such as appointment details, service history, communications with our staff, and billing or payment-related information if applicable. If you submit photos, project details, or design preferences, we may collect and store that information as part of your customer file.

In addition, our website may automatically collect certain technical information such as IP address, browser type, device type, referring pages, and general usage data through cookies, analytics tools, server logs, or similar technologies. If the site uses standard website analytics or embedded tools, that information may help us understand how visitors use the site and improve performance.

How We Use Information

We may use the information we collect to respond to inquiries, provide quotes, schedule and perform services, communicate about projects, process payments, send service-related updates, and maintain customer records. We may also use information to improve our website, customer experience, service offerings, and internal business operations.

We may use contact information to send appointment reminders, estimate follow-ups, seasonal service notices, or other communications related to our services. If you sign up to receive marketing messages, we may also send promotional emails or other outreach, subject to applicable law and your communication preferences.

We may also use information to protect our business, enforce our policies, detect fraud, resolve disputes, and comply with legal obligations.

How We Share Information

Twins Lawn Service does not sell your personal information for money. We may share information with trusted service providers or contractors that help us operate our website, communicate with customers, schedule work, process payments, or support business operations, but only as reasonably necessary for those purposes.

We may also disclose information when required by law, to respond to lawful requests, to protect rights and safety, or as part of a business transaction such as a reorganization, sale, or transfer of assets. If that happens, we would expect the receiving party to honor the protections described in this notice or provide a replacement notice as required by law.

If our website includes links to third-party websites, social media platforms, reviews, or embedded services, those third parties may collect information under their own privacy practices. Twins Lawn Service maintains a public presence on platforms including Facebook, Instagram, Yelp, and LinkedIn, and those external sites are governed by their own policies.

Cookies and Tracking

Our website may use cookies and similar technologies to support website functionality, analyze traffic, remember preferences, and improve site performance. Cookies are small files stored on your device that help websites recognize returning visitors and understand usage patterns.

You can usually control cookies through your browser settings and may choose to block or delete them, although doing so may affect certain site features. If Twins Lawn Service uses analytics or advertising tools now or in the future, those tools may also place cookies or collect usage information consistent with this Privacy Notice.

Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no website, email transmission, or electronic storage system can be guaranteed to be completely secure.

For that reason, while we strive to protect your information, we cannot guarantee absolute security. You should also use caution when submitting information online and avoid sending highly sensitive information through unsecured forms or email unless specifically requested through a secure method.

Your Choices

You may contact us to request access to, correction of, or deletion of certain personal information we maintain about you, subject to applicable legal exceptions. You may also ask us to update your communication preferences or opt out of promotional emails or marketing contacts.

If you no longer wish to receive marketing emails, you may use the unsubscribe link if available or contact us directly. Even if you opt out of marketing communications, we may still send non-marketing messages related to active estimates, scheduled services, invoices, or ongoing customer relationships.

Children’s Privacy

Our website and services are intended for homeowners, property managers, businesses, and similar customers, and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

If you believe a child has provided personal information to us, please contact us so we can review and delete the information as appropriate.

Changes to This Notice

We may update this Privacy Notice from time to time to reflect changes in our practices, website features, legal requirements, or business operations. When we do, we will revise the effective date at the top of this page.

Your continued use of the website after an updated notice is posted will mean the updated notice applies to your interactions going forward, to the extent permitted by law.

Contact Information

If you have questions about this Privacy Notice or our privacy practices, you may contact:

Twins Lawn Service
110 Worcester Road
Sterling, MA 01564

Phone: (508) 459-1534
Email: info@twinslawnservice.comt
Website: https://twinslawnservice.com